Principal - Performance Delivery Coe

**Job Tittle - Principal - Performance Delivery COE**

**The Purpose of Your Role**

**The Expertise We’re Looking For**
- Seven years or more of business **design, redesign, or improvement** experience
- Proven success at **leading and delivering results** for ground-breaking projects that **drive strategic change and growth**:

- Financial services or benefits outsourcing experience is preferred
- Bachelor’s degree required, MBA a plus
- Demonstrated knowledge of core operations management concepts such as **Six Sigma, Transactional Lean, and Total Quality Management, Innovation & Problem Solving**

Practical technical acuity indicated by:

- Experience **delivering solutions to data-based problems** (e.g., data sourcing, transformation, integration, etc.)

**The Skills You Bring**
- Strong communication skills (verbal/written) and experience facilitating large, **cross-functional design or strategic working sessions** including **issue, option, and resolution framing**:

- Agility in adapting to new and changing business areas and taking initiative to drive projects forward in a collaborative, **cross-functional working environment**:

- Ability to **propose business-oriented digital capabilities** needed to design, re-design, or improve a process after partnering with technical specialists to research, compare, and test potential options
- Curiosity to **learn and uncover the root of exciting and often ambiguous business situations** through respectful questioning, research, and investigation
- Strong **business value analysis and financial modelling** skills including experience in areas such as **cost analysis, value frameworks, data analysis, critical thinking, modelling, or data flows**:

- Validated experience leading projects or programs and coordinating teams to deliver value using **agile and traditional methodologies**:

- ** Advanced process design, redesign, and improvement experience** including evaluating current state, assessing customer needs, and using **customer journey and persona insights**:

- Experience implementing sustainable change by **making the case for change, defining success, building capabilities, and influencing others**:

- Experience **crafting management systems** along with governance routines, controls, key performance indicators, and other instrumentation needed to optimize business routines
- Comfort in **communicating candid recommendations and creative/innovative solutions** to senior leaders that may challenge conventional wisdom

**The Value You Deliver**
- Lead and mentor business teams to identify challenges, understand current state, develop future state solutions, and deploys the most impactful changes.
- Performance Delivery Managers are involved strategically and tactically throughout the life of a project from idea generation through full execution for medium to high complexity projects
- Research, test, and develop standard methodologies for Performance Delivery associates to use as they approach business challenges and deliver value across our organization

**How Your Work Impacts the Organization**

The Performance Delivery COE team is chartered with driving improved business performance within Fidelity Investments Workplace Investing (WI) & Healthcare Group (HCG) business units. We **partner with business leaders** to not only** craft their strategy but also lead our most important initiatives to improve operational performance**. Our goal is to **generate significant value **through increased customer happiness, cost efficiencies, risk reduction, and quality improvement.

**Location** - Bengaluru

**Shift Timing** - 1:00PM - 10:00PM IST

**Certifications**:
Company Overview

Fidelity Investments is an equal opportunity employer.