Global HRSS Manager

Overview
JOB DESCRIPTION
Stats Perform is the market leader in sports tech.  We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.

Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights.  In turn, improving how sports fans interact with their favorite sports teams and competitions.

How do we add value?

• Media outlets add a little magic to their coverage with our stats and graphics packages.
• Sportsbooks can offer better predictions and more accurate odds.
• The world's top coaches are known to use our data to make critical team decisions.
• Sports commentators can engage with fans on a deeper level, using our stories and insights.

Anywhere you find sport, Stats Perform is there.  However, data and tech are only half of the package. We need great people to fuel the engine.

We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience

Responsibilities
Team Leadership:

• Lead, coach, and develop a diverse team of global HR professionals, including hybrid and remote HR shared services employees.
• Prepare and produce team updates or slides to share with Director of HRSS and other key stakeholders.
• Implement a team development programme focused on upskilling and reskilling to ensure the right competencies and behaviors are in place for the team.
• Foster a collaborative and inclusive team environment, promoting cross functional co-operation and knowledge sharing.

HR Shared Service Delivery

• Oversee the delivery of HR Shared Services, employee records management and Service Now tickets.
• Ensure Service Level Agreements (SLA's) are met and maintain a high standard of service quality.
• Process necessary paperwork and update Oracle for HR for HR enquiries.
• Ensure compliance with data privacy regulations and maintain data integrity.
• Implement tiered response strategies to efficiently address HR inquiries based on complexity and urgency.
• Analyse service level metrics and make data driven improvements to meet or exceed our SLA's and objectives.
• Address complex global HR & ER enquiries and escalations and within required timescales, collaborating with COE's, HR community and subject matter experts where required.

Project Management

• Champion and drive HR Shared Service projects, including process and policy improvements, knowledge management tools, system enhancements, and automated initiatives.
• Prepare and produce where appropriate project reports or slides to communicate to Director of HRSS or other key stakeholders.

Continuous Improvement

• Identify areas for process optimization and standardization to enhance efficiency and service quality.
• Implement best practices and monitor performance goals to track improvements.

Required Qualifications

• Good leadership and team building abilities.
• Excellent communication and interpersonal skills
• Proficiency in databases, and technology, with expertise on HRIS platforms
• Strong analytical and problem-solving skills.
• Ability to manage, organize and co-ordinate a high volume of work, prioritize critical activities within tight timescales whilst maintaining high quality and excellent attention to detail and accuracy of working.
• Demonstrated ability to drive customer service, process improvements and employee experience.
• IT Skills (Excel, Word, PowerPoint) intermediate level.
• A commitment to upholding data privacy and HR compliance standards

Why work at Stats Perform?
We love sports, but we love diverse thinking more
We know that diversity brings creativity, so we invite people from all backgrounds to join us.  At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.

We take care of our colleagues
We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, 'No Meeting Fridays,' and flexible working schedules.

We pull together to build a better workplace and world for all.
We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.

Diversity, Equity, and Inclusion at Stats Perform
By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.

With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.