Front Desk Executive

3 days ago

Kochi, India Delta Academy Full time

Greet and welcome Students, Parents and visitors as soon as they arrive at the office
- Presentable and pleasant in every action.
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls and connect them with the student counsellors or to the sales department.
- Explain each and every detail of the course (Duration, fee structures, teaching methods, shift, exams etc.
- Ensure front desk area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
- Receive, sort and distribute daily calls and queries/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, register issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, printing, transcribing and faxing.
- Resolve student’s complaints, support with follow up session booking, cancellation, send session reminders
- Following up for the students regarding balance fee payment, putting the eyes always on the students as their behavioral changes, attitudes, reaching time, leaving time etc.
- Collect the payments and manage if any refund.
- Coordination with the accounts and finance departments
- Should be organized the front desk and administrational activities

*UG in any field

*English Communication skill is mandatory

*Smart & Presentable

Location : Day shift - Muvattupuzha ( Up to 25000/- and Accommodation )

Evening shift - Kaloor 1: 30 pm to 8:00 pm ( Up to 15000/- and Accommodation )

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift

Application Question(s):

- Do you have more than 3 years of experience in customer handling ?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)

Ability to Commute:

- Kochi, Kerala (preferred)

Ability to Relocate:

- Kochi, Kerala: Relocate before starting work (preferred)

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