Customer Support Executive

5 hours ago

Mangalore, India INVENGER TECHNOLOGIES Full time

**Required Skills**:
**Responsibilities**:

- Basic understanding of the Insurance domain
- Handle inbound and outbound calls with callers in the U.S.
- Use of analytical skills to listen and comprehend payment related issues
- Understand the product and the process to deliver resolutions
- Demonstrate effective on-call telephonic and communication skills
- Ensure call quality and process parameters are met on a day-to-day basis
- Resorts to appropriate escalation of unresolved issues
- Follow a systematic process of follow-ups and keeping priorities/timelines
- Needs to take initiative to help new joiners when they are onboarded to take calls
- Should be a good team player

Qualifications:
Graduate (Any Discipline)

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Night shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Mangalore, Karnataka (required)

Ability to Relocate:

- Mangalore, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8197013741

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