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Call Centre Executive

3 weeks ago

Bengaluru Karnataka, India Teleradiology Solutions (TRS) Full time

**Job Information**:
Industry

**Health Care**

Date Opened

**11/18/2024**

Salary

**3 - 5 K**

Job Type

**Full time**

Work Experience

**0-10 years**

City

**Bangalore South**

State/Province

**Karnataka**

Country

**India**

Zip/Postal Code

**560066**

**Job Opportunity: Senior Customer Support Executive**

**Location**: Bengaluru (On-site)

**Job Type**: Full-time

**Industry**: Hospitals and Health Care

**About Us**:
**Job Role & Responsibilities**:

- Handle inbound and outbound calls to understand and address client needs and requirements.
- Respond promptly and accurately to calls, ensuring clients feel supported and valued.
- Provide comprehensive support to clients, ensuring clear communication and satisfaction.
- Collect and relay accurate information to clients and internal teams.
- Adapt to changes and maintain flexibility in a dynamic work environment.
- Ensure adherence to company and hospital policies in all interactions.
- Coordinate with internal teams to resolve client queries effectively.
- Handle high volumes of inbound and outbound calls efficiently.
- Identify priority issues and escalate them as necessary.
- Route calls to the appropriate departments or teams when needed.
- Follow up with clients to ensure issues are resolved and complete the call process.
- Document all call details according to standard operating procedures.
- Troubleshoot basic IT-related issues and escalate to the appropriate technical team.
- Multitask and manage multiple internal software platforms simultaneously.

**Key Requirements**:

- Excellent verbal and written communication skills.
- Strong listening skills and the ability to empathize with clients.
- Ability to work independently and as part of a team.
- Willingness to work on weekends and in different shifts.
- Experience or background in home science is a plus.
- Strong computer proficiency and basic knowledge of MS Office.
- 1- 10 years of international voice process experience is an advantage.
- Knowledge of customer service best practices.
- High level of professionalism and customer-centric approach.

If you're eager to take on a dynamic and meaningful role in the healthcare industry, we'd love to hear from you

**If interested, please share your updated resume with us.**

Regards

Dhanush H

8123998941

Human Resource

Teleradiology Solutions

**Among the top teleradiology providers in the US and world