Front Office Executive

3 days ago

Surat, India Nibav Lifts Pvt. Ltd. Full time

**Ops Executive (ECO) Engagement**

**Job Roles & Responsibilities**:
**Petty Cash management**:

- The Ops Executive must have a track of the regular cash outflow and should be able to forecast the ECO’s monthly expenses.
- Based on the forecast, the funds would be allocated by the Management.
- Doing ECO Audits on a frequent basis:

- The Ops executive shall ensure that their respective ECO is audited regularly.
- The audit should include checking the ECO’s cleanliness, IT solutions and most importantly ensure that the lift is functioning properly without any technical issues.
- ECO cleanliness
- Daily checklist verification
- Morning 9:30am and afternoon 3:30pm
- Daily Meeting
- With Helper/Office Assistant ECO Lock & Unlock tool
- The Ops Executive should record the ECO opening and closing time with pictures, update the same in the Lock & Unlock tool and shall ensure strict compliance.
- ECO expense sheet data entry and updating on a daily basis.
- Data entered should be precise and the Ops Executive must ensure that there is no duplication / incorrect entry.
- Vendor payments coordination
- Need to coordinate with the Projects and Accounts team for all ECO related vendors (for eg. courier vendor, water and other vendors).
- ECO Operations and maintenance work coordination.
- Following customer welcome and assistance protocols:

- The Ops Executive should be courteous and should greet the customers during their entry and shall ensure they have a very warm experience all through.
- Managing ECO’s branding and BTL activities by coordinating with the Project and the Marketing team.
- Lead generation and lead management
- Through Inhouse BTL activities and direct landline.
- ECO stock and inventory management.
- Asana task, Google sheets tracker management on all ECO audits, operations and procurement related activity.
- ECO Feedback form
- The Ops Executive should ensure that all customers visiting the ECO fill out the feedback form before their exit.
- Marketing materials stock maintaining and updation
- Brochures, mappy, standees, danglers, etc.
- Tasks from Project Engr/Mgr
- Bills, vendor meetings, installations, assisting the technicians during the ECO’s tech visit. Tasks from the Operations team
- Supporting the sales team, market research, marketing tasks, regional tasks.
- Any task assigned to the Ops Exe, by any other vertical apart from the Operations/Projects Team should be routed via the concerned Project Engineer / Operations Manager.
- Ensuring seamless payment processing to the helper/office assistant.
- Any other tasks assigned by the Project/Operations Team.

**Requirements**:

- Adequate Knowledge of Product Market, Competence, and Selling Techniques. Attention to detail Knowledge in MS Excel
- Excellent Communication skills (English is mandatory)
- Knowledge on maintain MIS reports.

**Job Types**:

- Full-time, Regular / Permanent,
- Fresher
- Salary: ₹9,961.82 - ₹27,471.63 per month

**Salary**: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- front office: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8925911259

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