Front Office Executive

3 hours ago

Surat, Gujarat, India Dishha Staffing Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Position: Front Office Executive

Location: Surat

Experience: 13 years

Qualification: Any Graduate (Hospitality or Administration background preferred)

Job Summary:

The Front Office Executive will be the first point of contact for patients and visitors, responsible for providing excellent customer service, managing appointments, and ensuring smooth front-desk operations.

Key Responsibilities:

  • Greet and assist patients/visitors in a professional and friendly manner.
  • Manage patient registration, appointment scheduling, and follow-ups.
  • Handle phone calls, inquiries, and provide accurate information about hospital/clinic services.
  • Maintain and update patient records in the system.
  • Coordinate with doctors, nurses, and administrative teams for seamless service delivery.
  • Manage billing, payment collection, and receipts.
  • Ensure cleanliness and organization of the front desk and waiting area.
  • Handle patient feedback and escalate issues when necessary.
  • Maintain confidentiality of patient information at all times.

Required Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in MS Office and hospital/clinic management software.
  • Pleasant personality with a customer-centric approach.
  • Ability to remain calm and courteous under pressure.

Preferred Experience:

  • Prior experience in a hospital, clinic, or healthcare front-office role is an added advantage.

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