Receptionist

6 days ago


Prabhadevi Mumbai Maharashtra, India Crest Property Solutions Full time

Team: Management - **Overall Role Objective**: A club house receptionist manages the help desk at club house & is one point of person for the interaction between residents & club house facility & amenities. **Role Key Accountabilities**: - Information on guidelines of the club house amenities & helping hands for the - residents & Apex members, Subcommittee members. - Booking of amenities. - Managing guests walked in the club house & charges to be collected for the - utilization of amenities. - Manage entire reception / helpdesk at club house. - Keeping track of amenities booking payment. - Keeping track of any vendor payment. - Submission of weekly, fortnightly & monthly report. - Operational Accountabilities - Will be responsible to ensure all necessary help are being given to the - residents & Apex members, subcommittee members. - Will be responsible for keeping track of amenities usages & collection of - payment from the guest. - Will be responsible for booking confirmation to the residents on banquet party - hall, mini theatre, etc. - Will keep the track of any payment received from the vendor, guest, etc. - Submission of payment received TDS, GST calculation sheet to the - accountant. - Preparation of cheques payment vouchers. - Will be responsible to share the amenities guidelines to the residents if - requested for in coordination with Estate manager. - Handling phone desk at the reception. - Filling all details of cheques prepared & payment done to the vendors. Understand the amenities process. - Experience in coordination skills between client & support staffs. - Excellent verbal and written communication skills in English. - Ensuring that all couriers received to be made entry & to be submitted to the - concern person with required acknowledgement. - Ensure that the residents/ guest usages the amenities make entry at the reception registers. - Ensure the lost & found items made entry in the register. - Coordination with CRE for the club house concern day to day operation, - communication on the amenities booking, etc. - Preparing of duty roaster in coordination with CRE’s - Submission of attendance for salary & billing. - Ability to work as part of a team. - MIS and Reporting - MIS generation and Reporting on daily, weekly, fortnightly & monthly basis - The payment details such as TDS, GST account details to the client - accountant for the payment. - Reconcile the payment paid to the vendor. - Establish relations with clients during fit out work, project team & residents - ability to perform required role & responsibility - **Educational Qualifications**: - Graduation - Experience Total Experience of 2+ years in residential complexes with club house experience - **Key Competencies**: - Good relationship with the client & residents, English communication - skills, team player & good in developing personality.


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