Serivce Delivery Manager-2

7 days ago

Pune, India Telstra Full time

**Summary**:
This role sits under India Strategy & Operations function under India Country Management and is an enabling role to the success of key transformation programs and operational improvements within Telstra India Operations. Working at a senior level within India Country Management function, this role would provide business, commercial, strategic and operational support required for decision making and running seamless India operations across its various sites.

**_ As a Senior Business Strategy Specialist_**

**Primary Accountabilities**:

- Design and delivery of key strategic initiatives across India
- Stakeholder management:

- Work with global business units and corporate functions spread across eastern (APAC & ANZ) time-zones to drive desired business outcomes for ICC/ India
- Support Lines of Business (LOBs) strengthen their capabilities and work with them to identify growth opportunities
- Implement strong Program/ Project Management rigor in every project/ initiative
- Transitions management: enable smooth transitions for BU/ LOBs moving into the respective ICC/ location. Drive capacity management for the site against future demand
- Drive external partnerships i.e. industry bodies and academia connects
- Actively contribute to enable hybrid ways of working
- Analyse data and generate useful insights for decision making
- Commercial management - budgeting, tracking of actuals vs. budget
- Drive Governance and reporting, BCP and resiliency plans
- Drive operational improvements through technology interventions

**Key Skills**:

- 12+ years of relevant/ total experience; strategic program management/ business operations/ change mgmt./ consulting experience preferred
- Ability to conceptualize and craft strategies, create roadmaps
- Stakeholder management and influencing skills - the ability to understand and map stakeholder interests, maintain a consistent and regularized communication strategy at a senior level
- Ability to analyse data and create insights (hands on with MS office suite of products; exposure to tools like PowerBI, Tableu etc. would be good)
- Experience in Project Management & Risk Framework; Exposure into PM tools like Clarity, JIRA (Agile PM); exposure into PowerApps is a plus
- Patience and perseverance to offer solutions repeatedly
- Be a Change agent
- Operational excellence/ strong individual contributor (self-driven)
- Be able to deal with ambiguity - giving structure to an unstructured environment
- Experience of working in a matrix organization

**Why join us?**
- Here you'll build your skills through a holistic approach to development; on-the-job experience, relationships and networks, and formal training._
- If this role sounds like you, then we would love to hear from you to discuss this great opportunity._

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