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Service Advisor

2 weeks ago

Coimbatore, India Chandra Hyundai Full time

Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- To be responsible for providing VAS - Value added services to the Customers with utmost care in addition to meeting the repair requisite and ensuring in selling ofsynthetic Oil as per the customer's requirement.
- To maintain higher productivity standards and better repair quality and ensure that the Quick Service, Same Day Delivery of vehicles is done with 75% of Customer Satisfaction.

**Salary**: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Total: 1 year (preferred)

**Speak with the employer**
+91 9994763959