Program Advisor

2 days ago

Bengaluru Karnataka, India Globelance Full time

**About the Role**

We are seeking a highly motivated and dynamic **U.S. Program Advisor** to join our team. In this role, you will act as the primary point of contact for students/clients from the U.S., providing guidance, support, and program-related information. This position requires excellent communication skills, problem-solving ability, and a customer-focused mindset to ensure an exceptional experience for every student/client.

**Key Responsibilities**
- Provide detailed program information, clarify requirements, and assist with enrollment processes.
- Guide and support students/clients through program procedures, deadlines, and documentation.
- Address queries and concerns promptly while maintaining a professional and empathetic approach.
- Maintain accurate records of interactions, inquiries, and resolutions in CRM/Database systems.
- Coordinate with internal teams to ensure smooth program delivery and client satisfaction.
- Achieve daily/weekly/monthly targets for client engagement and conversions.
- Stay updated with program policies, industry trends, and company updates.

**Requirements**:

- Bachelor’s degree in any field (Education, Business, or Communication preferred).
- Prior experience in academic advising, student counseling, sales, customer service, or related field (international exposure is a plus).
- Excellent verbal and written communication skills in English (neutral accent preferred).
- Strong interpersonal and problem-solving skills.
- Ability to work independently as well as in a team-oriented environment.
- Comfortable working in **U.S. night shift timings**.
- Proficiency in MS Office, Google Suite, and CRM tools.

**Preferred Skills**
- Experience in handling international clients/students.
- Knowledge of U.S. education system or global academic programs.
- Target-driven mindset with strong organizational skills.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹500,000.00 per year

**Experience**:

- SALES: 1 year (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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