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Customer Relationship Executive

2 weeks ago

Chennai Tamil Nadu, India Rohaan Constructions Pvt Ltd Full time

Respond promptly to inbound leads from phone calls, website forms and social media messages(Scripts will be provided). Conduct in-depth consultations with prospective clients to understand their photography needs, wedding details, and expectations. Present wedding photography packages and tailor offerings to suit client preferences and budgets. Provide professional advice and recommendations to clients on various services (albums, prints, videography, etc.). 2. **Follow-Up and Closing**:

- Maintain consistent follow-ups with prospects, phone calls, and meetings to convert inquiries into bookings. Prepare detailed quotations, contracts, and proposals, ensuring clarity on deliverables. - Negotiate and close sales effectively, maximising revenue while maintaining client satisfaction. 3. **Sales Reporting**:

- Track and report on lead conversion rates, sales performance, and key sales metrics. Use CRMtools to manage client information, track communication history, and ensure timely follow-ups. Provide insights to management on market trends, client feedback, and opportunities for improvement. 4. **Client Relationship Management**:

- Build and maintain strong relationships with clients, ensuring a smooth experience from booking to event completion. Act as a primary point of contact for clients during the sales process, addressing any questions or concerns. Follow up with clients post-event to delivery and gather feedback. 5. **Collaboration**:

- Work closely with the photography, marketing, and creative teams to ensure client expectations are met and exceeded. Coordinate with the marketing team to align sales efforts with ongoing campaigns and promotions. 6. **Market and Competitor Research**:

- Stay updated on industry trends, competitor offerings, and pricing strategies. Provide insights to refine packages, pricing, and services based on market demands.- ### **Skills and Qualifications**:

- **Experience**: 2 years in sales, preferably in the wedding or creative industries. **Education**: Bachelor’s degree in Sales, Marketing, or a related field. **Sales Skills**: Proven experience in handling leads, sales presentations, and closing deals. **Industry Knowledge**: Familiarity with wedding photography or event planning services is a plus. **Communication**: Excellent verbal and written communication skills with the ability to build rapport quickly. **Customer Service**: Strong client-centric mindset with a passion for exceeding client expectations. **CRM Proficiency**: Experience using CRM tools to manage client interactions and track sales performance. **Negotiation Skills**: Ability to handle objections and close deals efficiently. -- ### **Preferred**:

- Prior experience in the wedding or photography industry. Knowledge of local wedding trends, venues, and planners.- ### **Salary**:

- Competitive, based on experience and performance-based incentives.

Schedule:

- Day shift

Work Location: In person