Email & Chat Support

1 week ago

Gautam Budh Nagar, India SMART JRL NIDHI LIMITED Full time

**We're hiring a highly motivated Customer Support Executive with excellent English communication skills to join our growing ecommerce company.**

**Responsibilities**:
Troubleshoot customer issues and provide appropriate solutions.
Escalate complex customer issues to the appropriate team member.
Maintain accurate records of customer interactions and transactions.
Continuously improve customer satisfaction through proactive communication and problem resolution.
Meet individual and team performance goals.

**Requirements**:
Excellent English communication skills.
Strong customer service and problem-solving skills.
Ability to multitask and prioritize effectively in a fast-paced environment.
Experience using customer support software and tools.
Flexible availability, including weekends and holidays.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Paid time off

Schedule:

- Fixed shift
- Morning shift

Supplemental pay types:

- Performance bonus

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