Chat Support Executive
2 weeks ago
Key Responsibilities:
- Handle live chat support to assist clients with queries about training programs, certification processes, enrollment, and course materials.
- Respond to email enquiries promptly and professionally.
- Manage inbound and outbound calls (as needed) for client follow-ups or clarifications.
- Provide accurate information about training programs, certification validity, and timelines.
- Coordinate with internal teams (Training, Certification, Tech Support) to resolve escalated issues.
- Maintain proper documentation of client interactions and updates in ERP tools.
- Ensure high levels of customer satisfaction and adhere to defined service.
- Identify recurring issues and suggest improvements to streamline the support process.
Qualifications:
- Bachelor's degree
- Senior-level typing skills with high-speed typing and 100% accuracy.
- Excellent communication skills, both written and verbal.
- Candidates with 6 months to 1 year of experience are preferred.
Job Types: Full-time, Permanent, Fresher
Pay: From ₹13,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- Have you completed Typing course in English ?
Experience:
- total work: 1 year (Preferred)
Work Location: In person
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