Hindi and English Voice Process

1 week ago

Nungambakkam Chennai Tamil Nadu, India Unidos Technology Full time

**Hindi and English fluency required**

**Answer inbound calls and assist customers with their Queries/Request/Complains.**
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
- Skills Required:

- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus

**Job Types**: Full-time, Permanent

Pay: ₹23,000.00 - ₹26,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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