Academic Counselor

5 days ago

Saidapet Chennai Tamil Nadu, India Veranda Race Learning Solutions Pvt Ltd Full time

**Position**:Academic counsellor

**Location**:Chennai

**Report to**: Sales Manager

Roles and Responsibilities
- Counselling potential learners, helping them plan their career path and understanding how Veranda Race can catalyze their career.
- Carrying weekly enrolment /revenue and collection target.
- Establishing the uniqueness and effectiveness of Veranda Race model of online/blended learning.
- Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls, sales closing, and post-sales relationship management.
- Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality.
- Manage large amounts of Inbound calls / Outbound calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

**What are the deliverables / KPI’s?**
- Minimum of 200+ Dials every day with 75+ Connects.
- 4 hours of talk time on an average per day.
- 5 enrolled students per day.
- Weekly revenue targets to be met consistently.

**Requirements**:

- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (Any CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of required language
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints

**Growth Path**

**Educational Qualification**
- Any degree

**Experience Requirement**
- 1 year and above sales experience
- Specially in Edu-Tech company (Preferable)

**Working Conditions**
- Flex - schedule with a Shift (Early Moring, Regular Shift, Evening)

Pay: Up to ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Saidapet, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- CRM software: 1 year (required)
- Total: 2 years (required)

Work Location: In person

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