Guest Relations

1 week ago

Alibag, India Isprava Full time

**Guest Relations Executive (GRE)** About Us: Lohono Stays by Isprava has been created to craft contemporary, luxury vacations for discerning travellers which offers high-end luxury homestays across holiday destinations, in India and South-East Asia. The company focuses on offering the most unique, local and curated hospitality experiences to its customers while they are on vacation by not only delivering a beautiful home in a stunning location but also managing the entire stay with the help of their well trained and widely connected teams. We have over 250 homes in some of the best travel destinations in the world including Goa, Phuket, Koh Samui, Alibaug, Lonavala, Coonoor and Bali. Each stay offers beautiful homes in amazing locations, a warm and welcoming homestyle service along with a locally curated breakfast and a variety of meal options to choose from, giving you an array of experiences to bond and celebrate special occasions with your loved ones. As a company, Lohono Stays has been invested in by Godrej family office and the Piramal family amongst others and has hosted various industrialists, celebrities and sports personalities in their homes. Isprava is a leader in the luxury holiday home market in India specializing in serving a discerning clientele along two fronts: I. Design, construction, furnishing, and management of sophisticated luxury homes that celebrate heritage alongside modernity and sustainability. II. Lohono Stays is the Hospitality arm that specializes in Luxury Service, Refurbishment and Rental Management for luxury holiday homes curated from an exclusive list of home owners. Designation : Guest Relations Executive (GRE) Location : Goa Purpose of the role : GRE is responsible for the organizations' success in reputation and customer satisfaction. Duties & Responsibilities GRE- Hospitality - Setting up hospitality for Isprava Guest check-in, check-out - Concierge services - Massage, cook, restaurants, planning the stay and special celebrations such as décor, cake - Involved in the overall planning and setting up of new business vertical for Isprava - Involved in Marketing, Website Development, Reservations, Software’s, Revenue Channels, FTO’s, Travel Agents, Business - Development, Introducing F&B, Staff Training along with Digital Media and packages roll out - Skills Required - Isprava is looking for: - Excellent communication skills (English) - Able to demonstrate consistent high quality of hygiene and other allied services - Organized and Systematic - Patient, energetic and open-minded - Well-presented, polite and tactful - Can handle complaints in a calm manner - Excellent people handling skills - Educational Qualifications Degree in Hospitality Prior work experience "2 - 4 years of working experience in Hospitality/Tourism background" Reporting to Manager - Guest Relations (Hospitality) Monthly gross salary range - 30,000 - 35,000 Pay: ₹250,000.00 - ₹300,000.00 per year Schedule: - Day shift - Morning shift - Rotational shift Work Location: In person

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    Alibag, India Lohono Stays By Isprava Full time

    **GRE DUTIES AND RESPONSIBILITIES**: - Welcome guests during check-inand giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivalsand departures. - Coordinatingand multi-tasking job duties in a busy environment. - Should possess detailed information about...

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