Property Management Specialist

Specialist – Facility Management Services

Location:
Lonavala

About Us

StayVista is
India's largest villa hospitality brand
and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays.
Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes.
We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As a
Specialist in Facility Management Services at StayVista
, you will serve as the main point of contact for guests from arrival to departure, ensuring a smooth check-in and check-out process. You will greet guests warmly, listen carefully to understand their preferences and needs, and address any questions or requests promptly. You are responsible for quickly resolving minor issues during their stay and coordinating with team members to provide a consistently high level of service. Additionally, you will maintain clear records of guest interactions and feedback to help improve our services, all while striving to create a memorable and enjoyable experience for every guest.

About You

• Forge relationships with property owners, contractors, and building occupants, executing proactive oversight, maintenance, and problem prevention.
• Work with accounting, revenue control, leasing, and tax departments, and various other professionals in effectively resolving tenant issues, disputes, and contracts.
• Understand and maintain building systems by contracting for repairs and service, to competently prepare specifications and competitively bid on large maintenance projects and service agreements.
• Manage annual budgets, schedule expenses, initiate corrective measures, and prepare reports by collecting, analyzing, and summarizing data.
• Provide timely and effective service and accessibility while complying with federal, state, and local regulations.
• Perform regular site visits, monitoring all on-going maintenance/construction projects performed by external contractors, including current required insurance certificates.
• Manage daily property requirements and maintain long-range capital improvements planning through regular inspections of property for damage, contractor effectiveness, and areas of improvement.
• Work cooperatively with vendors and contractors, with tenant coordination, to expedite the completion of work, and prepare the team to respond in emergency and crisis situations.
• Manage and plan property operating budgets, controlling property income and expenses, and complete required reports including weekly, monthly, quarterly leasing, variance, and capital reporting.
• Attend board meetings and present routine reports, including activity reports, variance reports, property inspections, roof inspections, and lighting reports.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Bonus Points - These are non-essential, but a bonus if you have them

• Access to a personal two-wheeler or four-wheeler for added flexibility in service.

Key Metrics: what you will drive and achieve

• Guest Registration Efficiency
• OTA Guest Feedback Score
• Upsell Conversion Rate
• 3-Star Rating Percentage
• Guest Walkout Rate
• Managing villa inventory

Our Core Values:
Are you a
CURATER?

Curious
: Here, your curiosity fuels innovation.

User-Centric
: You'll anticipate the needs of all our stakeholders and exceed expectations.

Resourceful
: You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.

Aspire
: Keep learning, keep growing—because we're all about continuous improvement.

Trust
: Trust is our foundation. You'll work in a transparent, reliable, and fair environment.

Enjoy
: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

Business Acumen:
You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel.

Change Management:
You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity well, promote innovation within the team, and take ownership of implementing fresh ideas.

Leadership:
You provide direction, delegate effectively, and empower your team to take ownership. You foster passion and pride in achieving goals, holding yourself accountable for the team's successes and failures.

Customer Centricity:
You know your customers' business and proactively find solutions to resolve their challenges. By building rapport and anticipating issues, you ensure smooth, win-win interactions while keeping stakeholders in the loop.

Teamwork:
You actively seek input from others, work across departments, and leverage team diversity to drive success. By fostering an open environment, you encourage constructive criticism and share knowledge to achieve team goals.

Result Orientation:
You set clear goals for yourself and your team, overcoming obstacles with a positive, solution-focused mindset. You take ownership of outcomes and make informed decisions based on cost-benefit analysis.

Planning and Organizing:
You analyze information systematically, prioritize tasks, and delegate effectively. You optimize processes to drive efficiency and ensure compliance with organizational standards.

Communication:
You communicate with confidence and professionalism, balancing talking and listening to foster open discussions. You identify key players and use the right channels to ensure clarity and gain support.

StayVista
is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.