Customer Support Intern

4 days ago


Delhi, India Insider.in Full time

**Responsibilities**:

- Responsible for resolving and replying queries.
- Managing incoming customer service queries.
- Ensure to meet SLAs set for queries via all relevant communication channels- Sending timely events related or customer related communication
- Coordinate with internal teams like client servicing, business development, marketing, tech, product, etc.
- Identify and assess customer needs, feedback and share them to relevant teams to achieve customer delight.
- Handle customer complaints, provide appropriate solutions or alternatives within the time limits.

**Requirement**:
- Good command over written and verbal communication
- Problem solver
- Flexible based on business needs and requirements
- Strong time management skills and motivated to exceed expectations
- Ability to multi-task and prioritize



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