Customer Service Executive

2 weeks ago


Mumbai Maharashtra, India Prime Services Private Limited Full time

**Job Overview**:
**Key Responsibilities**:

- Handle inbound/outbound customer interactions via voice calls.
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
- Maintain detailed and accurate call logs and follow standard operating procedures.
- Achieve performance targets related to quality, accuracy, and customer satisfaction.
- Demonstrate effective communication and listening skills to address customer needs efficiently.
- Adapt to flexible shifts and rotational schedules as per business requirements.
- Upsell or cross-sell products/services when required.

**Eligibility Criteria**:

- **Graduates (freshers)** with excellent communication skills are encouraged to apply.
- **Mandatory**: PAN card is required during the hiring process

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus
- Shift allowance

**Experience**:

- International voice process: 1 year (preferred)

**Language**:

- US English (required)

Work Location: In person


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