
Customer Support Executive
4 days ago
Location: Sonipat
Job Overview:
Key Responsibilities:
Conduct outbound cold calls to potential leads and prospects.
Introduce and explain company services/products to clients in a clear and engaging manner.
Build rapport with clients, understand their requirements, and provide appropriate counselling/ solutions.
Maintain regular follow-ups with interested clients to nurture relationships and move them through the sales funnel.
Handle client queries, objections, and concerns professionally.
Work closely with the sales/closing team to ensure successful deal conversions.
Maintain records of calls, interactions, and client details in the CRM system.
Achieve daily/weekly/monthly targets for calls, follow-ups, and conversions.
Key Skills & Competencies:
Excellent communication and interpersonal skills.
Confidence in cold calling and handling client conversations.
Strong persuasive and negotiation abilities.
Active listening and problem-solving mindset.
Ability to work under targets and deadlines.
Basic computer and CRM knowledge.
Positive attitude, patience, and resilience.
Qualifications:
Minimum qualification: 12th Pass / Graduate in any stream.
Prior experience in telecalling, counseling, or sales is preferred.
Freshers with strong communication skills are encouraged to apply.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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