Customer Service Executive

3 weeks ago

Sonipat HR IN Manohar Filaments Pvt Ltd Full time

Job Title Customer Support Executive CSE Location Kundli Ashok Vihar Delhi Department Sales Marketing Customer Service Salary Range 25 000 - 30 000 per month Experience Required 1-4Years Freshers with good communication skills may also apply Employment Type Full-time On-site About Manohar Filaments Founded in 1986 Manohar Filaments is a leading manufacturer of woven printed labels hangtags heat transfers packaging and narrow fabrics serving major domestic and international brands With a strong focus on quality innovation and sustainability we deliver world-class branding and packaging solutions to the textile and apparel industry Role Summary We are seeking a Customer Support Executive CSE to handle client communication coordinate between internal departments and ensure smooth order processing and delivery The ideal candidate should possess excellent communication organizational and follow-up skills to maintain customer satisfaction and support the sales team effectively Key Responsibilities Handle customer inquiries via email and phone professionally and promptly Coordinate with production dispatch and sales teams for order processing and delivery updates Maintain accurate customer records and order details in the system Track and follow up on pending orders dispatch status and payments Prepare and share MIS reports order summaries and client updates regularly Manage customer feedback complaints and queries to ensure timely resolution Support the sales team with documentation quotations and data management Maintain strong relationships with key customers to ensure repeat business Collaborate with internal departments to ensure customer requirements are met on time Required Skills Qualifications Graduate Postgraduate in Commerce Business Administration or any relevant field 1-3 years of experience in customer service or coordination manufacturing textile industry preferred Excellent written and verbal communication skills Proficiency in MS Excel Word and email communication Strong organizational follow-up and multitasking abilities Team player with a customer-centric approach Job Type Full-time Pay 25 000 00 - 30 000 00 per month Benefits Health insurance Work Location In person

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