Urgent Search: Customer Service Representative

4 weeks ago


Sonipat HR IN GEMINI STEARATE PVT LTD Full time

- Customer Care Executive Chemical Industry Position Overview We are seeking a Customer Care Executive to handle client interactions order management and after-sales support for our chemical products The role requires excellent communication skills product knowledge and the ability to coordinate effectively with internal departments to ensure customer satisfaction Key Responsibilities Serve as the primary point of contact for customers distributors and dealers Handle customer inquiries complaints and requests related to chemical products and services Maintain accurate customer records contracts and service history Provide technical and product-related support by coordinating with R D or technical teams Ensure compliance with industry standards safety norms and company policies Work closely with the supply chain and production teams to ensure on-time delivery Conduct regular follow-ups with clients to ensure customer retention and satisfaction Prepare and share MIS reports customer feedback complaints sales support etc with management Qualifications Skills Bachelor s degree in Chemistry Chemical Engineering or related discipline preferred Experience in customer service sales support or technical support in the chemical or manufacturing industry Strong communication verbal written and interpersonal skills Proficiency in MS Office ERP CRM software Knowledge of chemical industry practices documentation and regulations Problem-solving attitude with the ability to handle customer escalations Attention to detail and ability to multitask under deadlines Key Competencies Customer-Centric Approach Product Knowledge Chemicals Industrial Applications Negotiation Persuasion Skills Analytical Reporting Skills Team Collaboration Job Type Full-time Pay 25 000 00 per month Language English Preferred Hindi Preferred Work Location In person



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