Call Handler

If you are looking for office work, are cool-headed under pressure and enjoy providing excellent customer care over the phone, then working as a Call Handler with BT could be for you. Key to the Call Handler position is the ability to listen carefully to the details of every call. There will often also be standard and mandatory responses to be relayed to...

Key to the Call Handler position is the ability to listen carefully to the details of every call. There will often also be standard and mandatory responses to be relayed to specific situations, which you will be expected to deliver consistently. The ability to speak clearly and calmly will also be important. Empathy and excellent customer service skills are...

Tele-Caller/Call Centre Executive Job requirements: - 1. Excellent communication skills (English Not Compulsory) 2. No Language Barrier 3. Immediately available to join 4. Basic knowledge of Internet 5. Handle Customer Grievances Responsibilities: - Make cold calls to customer handle both outbound/inbound calls Can be on phone for a long time and be...

Responsibilities: **Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and...

Key Responsibilities Our primary calls consist of: Primary role of the Customer Service Representative (Inbound Sales) supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States. Customer Service: Customer calls consist of general...

1.Answer incoming customer phone calls and take appropriate action for each call 2.Maintain customer satisfaction ratings based on explicit criteria set forth by the company 3.Attend mandatory training sessions to stay updated on product or company policy changes 4.Use company policies to determine if there can be an immediate resolution to a customer issue...

Key Responsibilities Our primary calls consist of: Primary role of the Customer Service Representative (Inbound Sales) supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States. Customer Service: Customer calls consist of general...

Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...

Customer service executives are often responsible for handling customer complaints and concerns. Problem-solving skills enable them to solve issues quickly and successfully by analysing the cause of the problem, generating possible solutions and implementing a plan to resolve the problem. Some examples of the problem-solving skills needed by customer service...

Responsibilities Answer incoming calls from customers and assist them with their queries. Verify customers' identity by following company procedures before discussing any accounts, products, or information. Keep customers' information up to date on the internal CRM system. Assist customers with their queries, provide information on products, and take...