Call Handler

2 hours ago

Peeragarhi Delhi Delhi, India Serene Roots pvt ltd Full time

Key to the Call Handler position is the ability to listen carefully to the details of every call. There will often also be standard and mandatory responses to be relayed to specific situations, which you will be expected to deliver consistently. The ability to speak clearly and calmly will also be important.

Empathy and excellent customer service skills are required, and ideally, you will have proven experience of working with customers in a fast-paced environment.

**Responsibilities**:

- Manage and respond to a high volume of inbound calls
- Listen carefully to callers’ requirements
- Ensure callers’ requests are dealt with effectively and efficiently
- Follow on-screen steps throughout the duration of calls
- Stay calm and focussed in dealing with a variety of customer queries
- Adhere to strict procedures and mandatory terminology/scripting
- Always ensure the highest standards of customer care at all times

**Salary**: ₹12,560.00 - ₹19,800.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Peeragarhi, Delhi, Delhi (required)

Ability to Relocate:

- Peeragarhi, Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8595400317

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