Product Solution Expert

**If you run toward knowledge and problem-solving, **join us**: **About NetApp** NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people. If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond. "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO **Product Solution Expert**: Bengaluru, Karnataka, India **Job category**: Cloud **Job ID**: 128105-en_US **Job summary**: **Job requirements**: - Serve as the primary point of contact for support escalations related to FSX for NetApp ONTAP storage systems, providing expert-level analysis and troubleshooting leading to problem resolution. - Collaborate with cross-functional teams to resolve complex technical issues related to FSX for ONTAP, ensuring timely and effective resolution. - Design, configure, and administer FSX for NetApp ONTAP storage systems, including storage provisioning, data protection, performance optimization, and capacity planning. - Participate in the development and implementation of storage strategies for FSX for ONTAP, best practices, and standards based on NetApp ONTAP, ensuring alignment with business and cloud architecture goals. - Evaluate and recommend improvements to storage infrastructure, processes, and procedures to enhance efficiency, reliability, and security. - Collaborate with cloud architects, customers and other stakeholders to design and implement FSXN solutions in cloud environments, ensuring scalability, high availability, and cost optimization. - Stay updated with the latest advancements, updates, and features of FSX for NetApp ONTAP and AWS cloud technologies. - Participate in performance analysis, capacity planning, and optimization for FSX for ONTAP storage systems in cloud environments. - Work flexible hours, including the ability to work extra hours and be available to support critical issues or projects across different time zones. - Stay abreast of industry trends, emerging technologies, and best practices related to NetApp ONTAP, cloud architecture, and storage management. - Proven experience as a NetApp ONTAP Subject Matter Expert, with a deep understanding of NetApp ONTAP storage solutions, including configuration, administration, troubleshooting and optimization. - Strong knowledge of storage and data management concepts, protocols (e.g., NFS, CIFS, iSCSI), and technologies (e.g., RAID, snapshots, replication). - Experience in providing expert level support, with advanced troubleshooting skills and the ability to diagnose and resolve complex storage-related issues. - Cloud infrastructure knowledge highly desirable - AWS one specifically. - Proficiency in cloud architecture concepts, including designing and implementing FSX for NetApp ONTAP solutions in AWS cloud environments. - Strong communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders. - Ability to work collaboratively in a team environment and effectively manage multiple priorities and tasks. - Continuous learning mindset and willingness to stay updated with advancements in NetApp ONTAP and cloud technologies. - Flexibility to work across different time zones to support global operations. **Education**: Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., NetApp Certified Data Administrator, NetApp Certified Implementation Engineer, cloud certifications) are highly desirable with 2 to 4 years of relevant experience. **Equal Opportunity Employer**: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification. **Did you know...** **Why NetApp?** We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We