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Office Executive

3 weeks ago

Darbhanga, India KOSI Digital Services Pvt. Ltd. Full time

**Job Summary**:
Key Responsibilities:
**Phone Communication**:

- Maintain a high level of customer service during phone conversations and ensure queries are addressed promptly.
- Schedule appointments and meetings via phone, confirming details with all parties involved.
- Provide product or service information to customers, upsell offerings, or resolve issues.

**Customer Service**:

- Act as the primary point of contact for customers over the phone and ensure they receive timely responses to their concerns.
- Assist customers with troubleshooting, complaints, and resolving issues related to products or services.
- Manage and update customer records in the company’s database.

**Office Administration**:

- Organize and maintain office filing systems (digital and physical).
- Prepare and send documents, reports, and presentations as needed.
- Assist in scheduling appointments, meetings, and travel arrangements.

**Data Entry & Documentation**:

- Accurately input and maintain client and customer information into office systems.
- Update spreadsheets and databases as needed.
- Generate routine reports based on phone interactions and office activity.

**Collaboration & Reporting**:

- Collaborate with team members to streamline operations and improve customer service protocols.
- Report on phone call outcomes, including feedback, complaints, or sales leads, to the relevant teams.

**General Support**:

- Provide administrative support to other departments as required.
- Assist with project coordination and support for office events or initiatives.

**Skills & Qualifications**:

- **Strong Communication Skills**: Excellent verbal and written communication skills, with the ability to speak clearly and professionally over the phone.
- **Customer-Centric**: A friendly, approachable demeanor with a strong commitment to delivering top-tier customer service.
- **Multitasking Ability**: Ability to manage multiple phone calls and office duties simultaneously.
- **Problem-Solving**: Ability to address issues quickly, think on your feet, and provide effective solutions over the phone.
- **Attention to Detail**: Accuracy in data entry, scheduling, and maintaining documentation.
- **Organizational Skills**: Ability to manage time effectively, prioritize tasks, and keep the office running smoothly.
- **Tech-Savvy**: Proficiency in MS Office (Word, Excel, Outlook) and experience with office phone systems, CRM software, or customer service platforms is a plus.

**Education**:

- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

**Additional Information**:

- This position may require occasional overtime or weekend work depending on business needs.
- A professional phone etiquette and a calm, patient approach to handling inquiries is essential.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person