Tele Counsellor

4 days ago

Madhapur Hyderabad Telangana, India Varsity Educational Management Pvt. Ltd Full time

**Job Title**: Tele-Counsellor - Education Sector (Psychology Background Preferred)

**Location**: Hyderabad
**Employment Type**: Full-Time
**Experience**: 0-1 years (Freshers with relevant qualifications welcome)
**Reporting To**: Counselling Lead

**About the Role**:
As a Tele-Counsellor, you will be the first point of contact for prospective students and parents, offering support, addressing concerns, guiding them through course options, and assessing their educational needs through a psychological lens.

**Key Responsibilities**:

- Conduct telephonic counselling sessions for students and parents regarding academic programs, career paths, and institution offerings.
- Provide empathetic listening and basic psychological support to students dealing with academic stress, decision anxiety, or personal concerns.
- Maintain follow-up communication with potential students and support them through the enrolment or admissions process.
- Understand and explain the institution's programs, admission criteria, fee structures, and career prospects.
- Maintain detailed records of calls, student queries, and counselling notes using CRM tools.
- Work closely with the admissions, marketing, and academic teams to ensure a smooth student onboarding experience.
- Identify red-flag cases (mental health concerns, high anxiety, etc.) and refer them to in-house or external licensed psychologists as required.
- Participate in training sessions, workshops, and feedback reviews to continually enhance counselling effectiveness.

**Qualifications**:

- **Bachelor’s or Master’s degree in Psychology, Counselling, or a related field** is mandatory.
- Strong verbal communication skills in **Telugu**and English.
- Ability to empathize, build rapport, and connect with students across different age groups.
- Tech-savvy and comfortable using CRM tools, databases, and virtual communication platforms.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹11,636.22 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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