Client Advisor-jewellery Sector- Nariman Point

7 days ago

Nariman Point Mumbai Maharashtra, India Pink Sky HR Services Full time

The Store Sales Assistant will be responsible for providing exceptional client engagement, driving sales performance, and delivering a premium luxury shopping experience. This role requires deep product knowledge, excellent client relationship skills, and the ability to support both individual and team objectives within the boutique.

**Key Areas of ResponsibilityClient Engagement**
- Greet and welcome clients, offering personalized service and product recommendations.
- Build and maintain long-term relationships with clients by understanding preferences and providing tailored advice.
- Ensure a seamless shopping experience, from initial interaction to post-purchase follow-up.

**Sales Performance**
- Achieve and exceed individual sales targets and contribute to team performance.
- Identify and pursue new business opportunities to expand the client base.
- Upsell and cross-sell to maximize revenue.

**Client Experience**
- Deliver exceptional service to enhance the overall luxury experience.
- Organize and host exclusive previews, private showings, and client events.
- Handle all client interactions with professionalism, discretion, and confidentiality.

**Market & Product Knowledge**
- Stay updated with industry trends and luxury jewelry market developments.
- Provide expert advice on products, features, materials, and market conditions.
- Maintain comprehensive knowledge of the company’s inventory and collections.

**Sales & Administration**
- Maintain accurate sales records, reports, and client account information.
- Assist with administrative processes related to sales, stock, and transactions.
- Prepare regular sales forecasts and updates for management.

**Team Support**
- Collaborate with peers to ensure a cohesive sales approach.
- Support in training and mentoring new or junior team members.
- Share insights on client preferences and market trends during team discussions.

**Client Feedback & Improvement**
- Collect and analyze client feedback to identify service gaps.
- Implement feedback-driven improvements to enhance the client experience.
- Monitor client satisfaction and take proactive steps to resolve issues.

**Competencies & Skills Required**

**Technical / Functional Skills**
- Expertise in managing high-net-worth clients and building long-term relationships.
- Ability to provide tailored, personalized service and recommendations.
- Strong knowledge of luxury jewelry products, features, and market conditions.
- Experience hosting exclusive events, previews, and private showings.
- Proficiency in coordinating event logistics and delivering high-quality experiences.

**Behavioral Skills**
- Strong communication and interpersonal skills with clarity and professionalism.
- Commitment to delivering exceptional service and enhancing client satisfaction.
- Problem-solving abilities with a solutions-oriented mindset.
- Attention to detail in handling client accounts, transactions, and sales processes.
- Team-oriented approach with the ability to collaborate and achieve common goals

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

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