On Call Attendance Coordinator

The On-Call Attendance Coordinator is responsible for managing and maintaining employee attendance records, ensuring accurate and timely scheduling, and knowledge of scheduling tools and softwares and addressing any attendance-related issues. This role requires strong organizational skills, attention to detail, and fluency in English to communicate effectively with employees and management. The On-Call Attendance Coordinator will work on an as-needed basis to support the company in managing workforce attendance and scheduling.

**Key Responsibilities**:
1. **Attendance Management**:

- Monitor and track employee attendance, absences, and tardiness.
- Maintain accurate attendance records in the System.
- Ensure compliance with company attendance policies and procedures.
- Collaborate with other departments to resolve customer issues and improve overall customer experience

2. **Scheduling**:

- Create and manage employee work schedules to ensure adequate coverage.
- Adjust schedules based on employee availability, business needs, and unforeseen absences.
- Communicate schedule changes to employees promptly and clearly.

3. **Communication**:

- Serve as the primary point of contact for attendance-related inquiries.
- Notify employees and managers of any attendance issues or discrepancies.
- Facilitate clear and effective communication regarding attendance policies and schedule updates.

4. **Reporting**:

- Generate and distribute attendance reports to management as required.
- Identify trends or patterns in attendance data and provide recommendations for improvement.
- Assist in preparing reports for audits or compliance checks.

5. **Problem-Solving**:

- Address and resolve attendance-related issues, such as disputes or discrepancies.
- Collaborate with HR and management to develop solutions for attendance challenges.
- Provide support and guidance to employees regarding attendance policies and expectations.

**Qualifications**:

- **Education**: Bachelors degree; additional education or certifications
- **Experience**: Previous experience in On Call attendance coordination, scheduling, or HR support roles or Proven experience in a call center or customer service management role.
- **Skills**:

- Strong organizational and time management skills.
- Excellent communication skills, both verbal and written, with fluency in English.
- Proficiency in using any HR software, Scheduling tools and softwares like Google workspace, Wheniwork, Calendy etc, and Microsoft Office Suite (Excel, Word, Outlook).
- Attention to detail and accuracy in maintaining records.
- Ability to handle confidential information with discretion.

**Attributes**:

- **Reliability**: Available to work on an on-call basis and respond to attendance needs promptly.
- **Adaptability**: Able to adjust schedules and workflows based on changing business requirements.
- **Problem-Solving**: Capable of identifying issues and implementing effective solutions.
- **Team-Oriented**: Works well with others and fosters a collaborative work environment.

**Working Conditions**:

- This is an on-call position with variable hours depending on company needs.
- May require working outside regular business hours, including weekends and holidays, based on staffing requirements.
- The position may be performed remotely, depending on company policies and technological capabilities.
- Must have a dedicated broadband wifi, latest smartphone and Laptop to work efficiently in remote position

**Application Process**:
Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Internet reimbursement
- Provident Fund
- Work from home

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Do you have knowledge of Scheduling calender ?
- Your current CTC and Expectations ?

**Experience**:

- total work: 2 years (preferred)

**Language**:

- Communication in English (required)

Work Location: Remote