Cre-service Reminder Calling

2 days ago

Pune Maharashtra, India Unnati Vehicle Private Limited Full time

**Job Title**: CRE - Service Due Reminder / Caller

**Roles & Responsibilities**:

- Maintain a **minimum office attendance of 95%**.
- Responsible for achieving **NPS score targets** as per RIPL guidelines.
- **Check vehicle history** before calling the customer.
- Reschedule appointments for customers with **non-confirmation**.
- Call customers **7 days before the due date** (N-7) as per the calling script.
- Register **incoming calls** as customer appointments.
- Communicate with **non-contactable customers** using follow-up strategies.
- Inform customers about **service estimate costs**.
- Provide information about **service facilities** such as Pit Stop and Pick & Drop.
- Make **appointment confirmation calls** 1 day before the visit (N-1).
- Allocate **Service Advisors** for scheduled appointments.
- Prepare the **daily appointment list** on N-1 day and share it with SM, CRM, Parts, and Security.
- Follow up with **No Show customers** and reschedule if necessary.
- Maintain all required reports as per **Care 2.0 SOP**, including:

- Calling & Appointment Register
- Daily SDR Monitoring
- Service Advisor Allocations
- Pick & Drop Register
- Coordinate with **Pick & Drop drivers**.
- Maintain complete details and records of the **Pick & Drop process**.
- Meet **KPI targets** for SDR and Pick & Drop as per Care 2.0 guidelines.
- Submit **daily reports** to CRM and share the calling report in the official WhatsApp group.

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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