Customer Support Champion

1 week ago

Ashok Nagar Jaipur Rajasthan, India KuberBox.com Full time

**Highlights: -**
- Full-Time Job
- Salary Offered - 2.6 - 3.2 Lacs Per Annum
- Strong English communication is a must

**Primary Responsibilities: -**
- Answer calls professionally to provide information about products and services or obtain details of complaints.
- Analyze customers' individual needs & issues to address them effectively and on time.
- Offer ideas and insights to customers as a means of helping to improve their overall experience.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Take general feedback from customers in order to help build a better product or develop a new service or policy.
- Investigate customers' issues, and troubleshoot them effectively.
- Document recurring issues and create SOPs to overcome them in future.
- Pass on feedback to the managers on important issues
- Maintain records of customer interactions and transactions, noting details of inquiries, complaints, and comments, as well as actions are taken.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.

**Eligibility Criteria: -**
- A qualified graduate from any stream of studies
- Excellent computer & internet knowledge
- Hands-on MS office experience
- Better than average maths, and logical reasoning (+ points if you have excelled in any national level aptitude tests like CAT, MAT)
- Excellent written and oral language skills
- You were born a multi-tasker

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹26,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Flexible shift

Ability to commute/relocate:

- Ashok Nagar, Jaipur - 302001, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- E-commerce: 1 year (preferred)
- Customer support: 1 year (preferred)

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