Jira Admin

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Jira Admin

Overveiw

Mastercard is a world leading payments and technology company with the aspiration to help reshape the digital economy so everyone can realize their ambitions. Technology is our product, and we pride ourselves in using the latest technologies to create secure, customer centric experiences.

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Jira Admin

The Role

All about you
- Develop and maintain automation workflows in Atlassian JIRA, Confluence, and other Atlassian products including tool administration and customization.
- Create JIRA projects, queries, and reports.
- Install and configure plugins and deploy to extend JIRA capabilities, make dashboards for JIRA Connect add-ons, configure custom fields, support JIRA configurations.
- Develop JIRA templates, complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA.
- Understanding of JIRA APIs and webhooks
- Maintain, administer, upgrade, and enhance JIRA and integrations with other tools or plugins.
- Generate documentation on workflows and processes implemented in JIRA to support runbooks
- Collaborate with cross-functional teams across organization, gather requirements to develop, and deliver custom templates, workflows (automation) using Aha idea portal and other tools.

Qualifications:

- Master’s degree in Computer Science or a related field.
- 12+ years of Software development experience with 5-7 years’ experience in supporting JIRA
- Understanding of Web Technologies (Cloud/Amazon Web Services, Jira, HTML, CSS, JavaScript, PHP, Java)
- Application Deployment - Java, Standalone Custom Apps, COTS Products
- Configuring, managing, development and testing sandboxes
- High degree of familiarity with databases and SQL competence
- Develops and maintains integrations between Aha, Bitbucket, Confluence and other systems
- Understand tools ITIL support framework to ensure strong understanding of processes
- Creates logic flow charts and process diagrams based on client need

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.