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Customer Support Executive

3 weeks ago

HSR Layout Bengaluru Karnataka, India Valueleaf Services Full time

**Experience
- 0-1 years in CS**

**Languages
- English, Hindi, Bengali, Kannada and Tamil.**

**Job Role**:

- Building and maintaining profitable relationships with key customers.
- Resolving customer complaints quickly and efficiently.
- Understanding key customer individual needs and addressing those needs.
- Handle customer queries, provide appropriate solutions and alternatives within the timelimits and follow up to ensure resolution
- Maintain a positive attitude focused on customer satisfaction.
- Build sustainable relationships and trust with customer through open and interactivecommunication
- Updating the queries and given resolution given in the system/ tool
- Maintain the SLA

**Requirement**:

- Bachelor’s Degree
- Proficiency in English.
- Excellent interpersonal and communication skills.
- Knowledge of CRM systems & tools.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Desired Profile**:

- Proficient in MS Office
- Well-organized and responsible with an aptitude in problem-solving
- Excellent verbal and written communication skills.
- Ability to work independently and in a team environment.
- Exceptional time management skills, including the ability to handle multiple projectsand

ongoing work, while effectively managing changing priorities.

Pay: ₹300,000.00 - ₹350,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person