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Customer Care Executive

3 weeks ago

Kolkata West Bengal, India 10x Growth Accelerator Full time

We are hiring **Customer Support Associates** one of India’s leading digital payment platforms. This is an excellent opportunity for fresh graduates to launch their career in customer support. The role involves handling customer queries via both voice and non-voice channels.

**Eligibility Criteria**
- **Education**: Graduation (must be the highest qualification)
- **Experience**:Freshers only** (at this stage)
- **Communication Skills**: Must be **fluent in English**:

- **Assessment**: Versant Test required for both **Voice and Non-Voice** processes

**Compensation**
- **Regular Role**: ₹2.8 LPA (CTC) Expirinace 1 year On paper needed
- **Apprentice Role**: ₹16,800 per month (Stipend)

**Key Responsibilities**
- Provide timely and effective support while maintaining a high standard of customer service
- Document interactions and ensure data accuracy
- Collaborate with team members and contribute to achieving customer satisfaction goals

**Key Skills Required**
- Excellent verbal and written communication
- Good comprehension and typing skills
- Ability to remain calm and professional under pressure
- Willingness to work in rotational shifts if required

**Selection Process**
- **Versant Assessment** (Voice & Non-Voice)
- **HR Interview**

**Note**: This is a full-time, on-site opportunity in **Kolkata**.

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Location**:

- Kolkata, West Bengal (required)

Work Location: In person

**Speak with the employer**
+91 8851073771