Customer Care Executive
7 days ago
**Customer Care Executive
- 3+ years**
** Us Calling and US project Experience is must./ ECOM experience nice to have.**
- Keeping all Applications up to date with status which are used in ECOM process
- Keep the customers updated about the transaction status and share the correct information on time.
- Coordinate with all stakeholders for the issue resolution and fixes
- Monitor and detect any issues in the ECOM process and escalate it to the stakeholders
- Create and update the knowledge based for incidents and customer queries
- Upgrade your technology skills and knowledge time-to-time through trainings and self-learning
- Report status on frequency defined by your project manager.
- Demonstrate a commitment to teamwork and maintain a collaborative and supportive work environment
Work Remotely
- Temporarily due to COVID-19
**Salary**: ₹20,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Internet reimbursement
- Leave encashment
Schedule:
- Night shift
- US shift
Supplemental pay types:
- Yearly bonus
COVID-19 considerations:
yes
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Technical support: 1 year (required)
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
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