Operations Coordinator

2 weeks ago

Bengaluru, India Khoros Full time

Overview:
**General Job Description**:
As an Operations Coordinator at Khoros, you will be a key resource in our Operations team, ensuring that our Professional Services and Operations teams have the support they need to deliver successful project outcomes. Are you organized, articulate, and detail oriented? Can you manage multiple priorities? Do you have scrum experience, the ability to break down complex scope into bite-sized stories, and can follow and improve existing implementation processes? Do you love to analyze data to find trends? If so, then we’ve got a great job for you

We are seeking an individual who will fulfill the following responsibilities on our team: Assisting with administrative responsibilities regarding staffing and capacity planning, data entry and following up with project team members to ensure compliance with specific operational initiatives.

**Responsibilities**:

- Reviewing Project Scope and breaking it down into manageable Jira Stories
- Communicating with Project Owners and Team Members on new projects & staffing assignments
- Monitoring project tasks and operational procedures to ensure compliance
- Identifying and sharing out-of-compliance metrics to Management
- Updating and maintaining process documentation
- Completing administrative activities for the Professional Services/Operations team
- Participating in high priority initiatives as needed

**Requirements**:
**Experience range - 1 to 4 years**:

- Bachelor’s degree from an accredited university
- Outstanding oral and written communication
- Super organized and detail oriented with the ability to manage multiple priorities
- Must have experience with Jira and story creation for technical developers
- Ability to independently manage (and context switch) between several responsibilities
- Demonstrated ability to organize and manage multiple priorities simultaneously
- Excellent problem solving skills
- Strong flair for technology and technology solutions
- Mastery of the English language (written and spoken)
- Ability to work US hours, occasionally
- Plus: Experience with SmartSheet, Salesforce, Google Apps
- Plus: Experience with Saas-based social customer experience platforms
- Plus: Hands-on project management/professional services experience

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