Operations Executive

**Designation: Operations Executive (Passenger Transport)**

**Shift Time: AEST/AEDT Time zone, 9 hours/day including 1-hour break.**

**Working Days: 5 days per week**

**International Voice and Chat Process (Bus/Coach Charter Company)**

**Job Type**: Full-time

**Salary**: ₹20,000.00 - ₹50,000.00 per month

**Schedule**:Day shift

**Experience**:Total work: 1 to 2years (preferred)

**Language**:English (preferred)

**Work Location**: Mohali, Punjab

Dhillon Charter is seeking an Operations Executive to manage day-to-day coordination of our bus and coach services. The role requires exceptional organisational skills, customer service focus, and the ability to work effectively in a fast-paced passenger transport environment. You will manage driver rosters, monitor fleet operations in real time, and ensure compliance with safety and service standards.

**Key Qualities**
- Ability to perform in a fast-paced operational environment.
- Strong knowledge of the passenger transport industry and Microsoft Office Suite.
- Proven ability to build strong relationships with drivers and customers.
- Excellent verbal and written communication skills.
- High attention to detail and a strong sense of urgency.
- Tech-savvy, with the ability to use GPS tracking, shift allocation systems, and communication tools effectively.

**Primary Responsibilities**:
**Driver & Shift Management**
- Maintain and update driver rosters, assigning jobs and adjusting schedules as required.
- Track driver availability, calling or messaging drivers to confirm preferred working days and times.
- Log and manage leave, absences, and last-minute changes to schedules.
- Send shift reminders and follow-ups via calls or text messages.

**Operations Support**
- Act as the driver helpline for non-emergency operational issues, escalating to management only when necessary.
- Coordinate rail replacement services, liaising with drivers and updating shift sheets with any changes.
- Monitor GPS tracking systems and onboard cameras to ensure schedules are maintained and incidents are recorded.
- Flag operational issues such as delays, breakdowns, or safety concerns promptly to the Operations Manager.

**Compliance & Reporting**
- Log daily vehicle check records from driver pre-start reports.
- Enter incident/accident details into the reporting system for management review.
- Ensure Occupational Health & Safety (OH&S) documentation and compliance checklists are completed and filed.
- Record and report fuel usage, mileage logs, and other operational metrics.

**Back-Office Tech & Communication Support**
- Update MYBus or similar transport portals with job allocations, changes, and completions.
- Provide basic troubleshooting support for driver apps, logins, and navigation issues.
- Manage two-way radio communications, relaying non-urgent messages between drivers and the operations team.
- Record and track customer and driver feedback, ensuring issues are followed up locally.

**Qualification & Skills**
- Minimum 1-2 years’ experience in transport operations, dispatch, or fleet coordination.
- Bachelor’s degree in business, management, logistics, or a related field preferred (not essential).
- Excellent communication and interpersonal skills for working with staff at all levels.
- Strong organisational and time management abilities.
- Ability to take initiative and make quick operational decisions when needed.
- Flexible, practical approach with strong problem-solving skills.
- Confidentiality and diplomacy in handling sensitive information.
- Strong commercial awareness and focus on service delivery standards.

**Why Join Dhillon Charter?**
- Be part of a fast-growing passenger transport company with a reputation for reliability and service excellence.
- Work in a collaborative and supportive environment.
- Opportunity to work with modern fleet monitoring and scheduling technology.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person

Expected Start Date: 20/08/2025