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Operation Executive- Insurance

2 weeks ago

Mohali Punjab, India FINVASIA CAREER Full time

Job Title: Executive/ Sr. Executive
- Operations (Insurance)

Location: Mohali

Department: Insurance

Industry: Insurance (General/Life)

Role Overview:
The Executive/ Sr. Executive - Operations will be responsible for overseeing day-to-day insurance operations,

ensuring seamless policy issuance, endorsements, claims processing, customer service, and coordination with

operations and regulatory compliance.

Key Responsibilities:

- Manage end-to-end policy administration: issuance, endorsements, renewals, and cancellations.
- Coordinate with internal departments like underwriting, claims, finance, and compliance.
- Co-ordination with different insurance SPOC’s for servicing
- Monitor and improve process efficiency and turnaround time (TAT) for operations.
- Ensure adherence to regulatory guidelines (IRDAI) and company policies.
- Handle escalated customer queries or operational issues and provide timely resolution.
- Generate and analyze MIS reports to track operational performance and identify gaps.
- Train, mentor, and support junior team members in process execution.
- Liaise with third-party administrators (TPAs), agents, and brokers for policy-related processes.
- Participate in audits and ensure timely closure of audit observations.

Required Skills & Competencies:

- Good knowledge of insurance products (Life/Health/General).
- Strong communication, coordination, and problem-solving skills.
- Hands-on experience with various insurance company portals.
- Working knowledge of Excel, MIS reporting, and operational metrics.
- Understanding of regulatory norms related to insurance operations.
- Attention to detail and ability to handle high volumes with accuracy.

Qualifications & Experience:

- Graduation/Post-Graduation in any discipline.
- Insurance certification (e.g., Licentiate/Associate from III) is a plus.
- Experience: 1-5 years in insurance operations (life/motor/health insurance).