Waiter - Hotel Experience

3 days ago

Kollam, India Fragrant Nature Resort Full time

**Key Responsibilities**

Guest Service
- Greet, seat and present menus as per service sequence; introduce self and specials.
- Anticipate guest needs; check-back within 3 minutes of service; handle complaints courteously and escalate when needed.
- Maintain product knowledge of menu items, ingredients, allergens and preparation methods.

Order Taking & Billing
- Take orders accurately (order pad/POS); repeat orders to confirm.
- Enter orders on POS promptly; coordinate fire times with kitchen/bar.
- Present bills, process payments (cash/cards/room charge) accurately; follow cash-handling SOPs.

Food & Beverage Handling
- Serve food and beverages as per sequence of service; follow tray/carrying techniques.
- Prepare basic beverages (water service, tea/coffee set-up) and accompaniments.
- Ensure correct portions, garnish and presentation before service.

Table Maintenance & Set-up
- Lay and clear tables, reset covers; maintain mise-en-place and side stations.
- Maintain cleanliness of service areas, cutlery, glassware and linen.
- Monitor table turns and wait list in coordination with the host/hostess.

Sales & Revenue
- Proactively upsell menu items, sides, pairings and promotions.
- Achieve personal and outlet-level average check and add-on targets.
- Hygiene, Safety & Compliance
- Follow personal grooming and uniform standards.
- Adhere to FSSAI/HACCP food safety practices; ensure allergen and temperature controls.
- Practice safe handling of hot items, glassware and sharp objects; report incidents.
- Participate in fire, first-aid and evacuation drills.

Coordination & Communication
- Liaise with kitchen, bar, stewarding and cashier for smooth service flow.
- Attend briefings; relay guest feedback and special requests.
- Support opening/closing duties and daily inventories as assigned.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

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