IT Associate 1

3 days ago

Pune Maharashtra, India Arrow Electronics, Inc. Full time

**Position**: IT Associate 1
**Job Description**:
**IT Associate I**

**What You’ll Be Doing**
- Provide first-level IT technical 24/7 support by resolving basic to moderately complex technical issues related to program scheduling across Arrow’s business critical systems.
- Coordinate resolution of issues as needed with Development and Level 2 Support Teams
- Escalation to Level 2 Support team as and when needed and Update the existing Action Matrix document as defined in respective IT environments
- Research common problems and recommend solutions; prepare Monthly Status report and review with Development/Level 2 Support teams.

**What We Are Looking For**
- Typically requires a 3-4-year degree and 2-4 years of experience or High school graduate with equivalent related experience. May require specific certifications.
- Has developed knowledge and skills through formal training or considerable work experience
Entry level often for those with work experience in the skill area
Works within established procedures with a moderate degree of supervision.
- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.

**What’s In It For You**
- Training and professional development
- Performance coaching
- Work with fun team in a supportive environment
- Work at a strong and growing company
- Community involvement opportunities

**About Arrow**

**Location**: IN-MH-Pune, India (Solitaire Bldg)

**Time Type**: Full time

**Job Category**: Information Technology

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