Itsm Solutions Architect

7 days ago

Hyderabad Telangana, India Trundl Full time

**Main Responsibilities**:

- Advise customers on the drivers for executing organizational change as well as adopting technologies.
- Advise customers on the adoption of agile methods of delivery and the impact on IT operations.
- Develop close working relationships with key stakeholders in our client's organization, becoming a trusted advisor to our customers.
- Lead, own, and support the pre-sales of digital and technology transformation solutions and services, including responses to large-scale and complex customer opportunities.

**Strategy**:

- Use strong business analytical skills to synthesise client issues into key challenges which need addressing.
- Have exceptional communication and presentation skills covering both technical and business concepts.
- Provide capabilities for assessing and selecting commercial off-the-shelf service management tools and products.
- Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey.

**Design**:

- Draw on strong stakeholder management and communication skills to gather requirements and to provide guidance on how to design and develop service management as a strategic asset.
- Help with the design of a Service Catalogue to enable IT to communicate effectively with the Business Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects.
- Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of (cloud) target operating model design.
- Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey.
- Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev/Ops, Jira Service Management/ServiceNow tooling.
- You will have great communication and presentation skills and be able to articulate complex ideas and solutions to stakeholders at all levels.
- Extensive experience in IT consultancy, stakeholder management, and thought leadership.
- The ability to interpret customers' business and technical requirements into IT services and solutions is essential.
- Excellent English communication skills, both written and verbal; a second major European language is a significant advantage.
- Enable client business outcomes through the delivery of change such as cost reduction, operational effectiveness, and embedding change and cultural adoption.
- The consultant will also support the development and extension of the Service Management practice and be keen to self-develop through training, attending workshops, and networking events.
- Supporting clients in the adoption of Service, Change, Incident, Problem & Asset Management, Artificial Intelligence (AI), and Automation to ensure IT service excellence is delivered.
- The role (which does not require experience in specific technologies, but a keen technical propensity for Service Management and a Consultancy background) will involve working on project-based engagements with clients.
- A proven background in implementing Target Operating Model (TOM) work.
- Capability maturity assessment and road mapping.
- ITIL Certification is preferable.
- Service Assurance
- Strong Knowledge of Cloud Services (AWS, Azure, GCP)
- Automation experience
- Service Definition
- ITSM Tooling Implementation (Jira Service Management, ServiceNow, BMC, etc)

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