Itsm Solutions Architect

2 days ago

Hyderabad Telangana, India Trundl Full time

**Main Responsibilities**:

- Advise customers on the drivers for executing organizational change as well as adopting technologies.
- Advise customers on the adoption of agile methods of delivery and the impact on IT operations.
- Develop close working relationships with key stakeholders in our client's organization, becoming a trusted advisor to our customers.
- Lead, own, and support the pre-sales of digital and technology transformation solutions and services, including responses to large-scale and complex customer opportunities.

**Strategy**:

- Use strong business analytical skills to synthesise client issues into key challenges which need addressing.
- Have exceptional communication and presentation skills covering both technical and business concepts.
- Provide capabilities for assessing and selecting commercial off-the-shelf service management tools and products.
- Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey.

**Design**:

- Draw on strong stakeholder management and communication skills to gather requirements and to provide guidance on how to design and develop service management as a strategic asset.
- Help with the design of a Service Catalogue to enable IT to communicate effectively with the Business Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects.
- Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of (cloud) target operating model design.
- Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey.
- Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev/Ops, Jira Service Management/ServiceNow tooling.
- You will have great communication and presentation skills and be able to articulate complex ideas and solutions to stakeholders at all levels.
- Extensive experience in IT consultancy, stakeholder management, and thought leadership.
- The ability to interpret customers' business and technical requirements into IT services and solutions is essential.
- Excellent English communication skills, both written and verbal; a second major European language is a significant advantage.
- Enable client business outcomes through the delivery of change such as cost reduction, operational effectiveness, and embedding change and cultural adoption.
- The consultant will also support the development and extension of the Service Management practice and be keen to self-develop through training, attending workshops, and networking events.
- Supporting clients in the adoption of Service, Change, Incident, Problem & Asset Management, Artificial Intelligence (AI), and Automation to ensure IT service excellence is delivered.
- The role (which does not require experience in specific technologies, but a keen technical propensity for Service Management and a Consultancy background) will involve working on project-based engagements with clients.
- A proven background in implementing Target Operating Model (TOM) work.
- Capability maturity assessment and road mapping.
- ITIL Certification is preferable.
- Service Assurance
- Strong Knowledge of Cloud Services (AWS, Azure, GCP)
- Automation experience
- Service Definition
- ITSM Tooling Implementation (Jira Service Management, ServiceNow, BMC, etc)

  • Staff, Solution Architect ITSM

    3 weeks ago

    Hyderabad, India Warner Bros. Discovery Full time

    Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to...

  • ServiceNow ITSM

    2 weeks ago

    Hyderabad, Telangana, India Panzer Solutions LLC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    ob Title: Application Developer - ServiceNow ITSM & CMDB - 7B (IT Service Management)Years of experience: 7+Position Overview:We are seeking a skilled and experienced Application Consultant Developer in ServiceNow IT Service Management (ITSM) and CMDB.The ideal candidate will have over 7 years of experience in ServiceNow ITSM implementation, design, and...

  • Servicenow itsm

    1 week ago

    Hyderabad, India Panzer Technologies Pvt Ltd Full time

    Job Title: Application Architect - Service Now ITSM - B9 **India** Duration: 15 Nov 2025 - 15 May 2026 No. of Positions: 5**Must be onsite at any of the following office locations: • Bengaluru • Delhi/New Delhi • Mumbai • Chennai • Pune • Hyderabad • Kolkata • Coimbatore • Noida • Bhubaneshwar • Ahmedabad • Kochi Job Requirements: ...

  • ServiceNow ITSM

    2 weeks ago

    Hyderabad, Telangana, India Panzer Technologies Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Application Architect - ServiceNow ITSM - B9 **India**Duration: 15 Nov May 2026No. of Positions: 5**Must be onsite at any of the following office locations:• Bengaluru• Delhi/New Delhi• Mumbai• Chennai• Pune• Hyderabad• Kolkata• Coimbatore• Noida• Bhubaneshwar• Ahmedabad• KochiJob Requirements:Years of experience:...

  • ServiceNow ITSM Architect

    4 weeks ago

    Hyderabad, India Mergen Corporates Full time

    We are seeking an experienced and driven ServiceNow ITSM Architect to play a pivotal role in driving the strategic direction, configuration, and continuous improvement of our ServiceNow platform. Specializing in the IT Service Management (ITSM) module, you will be responsible for leading the strategy, roadmap, and execution of our ServiceNow ITSM platform....

  • ServiceNow ITSM Architect

    2 weeks ago

    Hyderabad, Telangana, India Mergen Corporates Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are seeking an experienced and driven ServiceNow ITSM Architect to play a pivotal role in driving the strategic direction, configuration, and continuous improvement of our ServiceNow platform. Specializing in the IT Service Management (ITSM) module, you will be responsible for leading the strategy, roadmap, and execution of our ServiceNow ITSM...

  • ServiceNow Architect

    1 week ago

    Hyderabad, Telangana, India, Telangana Tata Consultancy Services Full time

    Dear Aspirant,Greetings from TCS !TCS presents excellent opportunity for ServiceNow Architect ( (CSM, ITSM, Secops )We are looking for a candidate who can join immediate to 60 daysExp: 9 - 19 YearsJob Location: Chennai / HyderabadExperience as a ServiceNow ArchitectExperienced in ITIL Process Definition, Integration Solutions, Architecture level...

  • ServiceNow Architect

    1 week ago

    Hyderabad, India Tata Consultancy Services Full time

    Dear Aspirant,Greetings from TCS !TCS presents excellent opportunity for ServiceNow Architect ( (CSM, ITSM, Secops )We are looking for a candidate who can join immediate to 60 daysExp: 9 - 19 YearsJob Location: Chennai / Hyderabad- Experience as a ServiceNow Architect- Experienced in ITIL Process Definition, Integration Solutions, Architecture level...

  • ServiceNow Architect

    7 days ago

    hyderabad, India Tata Consultancy Services Full time

    Dear Aspirant , Greetings from TCS ! TCS presents excellent opportunity for ServiceNow Architect ( (CSM, ITSM, Secops ) We are looking for a candidate who can join immediate to 60 days Exp: 9 - 19 Years Job Location: Chennai / Hyderabad Experience as a ServiceNow Architect Experienced in ITIL Process Definition, Integration Solutions, Architecture level...

  • ServiceNow Architect

    1 week ago

    Hyderabad, India Tata Consultancy Services Full time

    Dear Aspirant, Greetings from TCS ! TCS presents excellent opportunity for ServiceNow Architect ( (CSM, ITSM, Secops ) We are looking for a candidate who can join immediate to 60 days Exp: 9 - 19 Years Job Location: Chennai / Hyderabad - Experience as a ServiceNow Architect - Experienced in ITIL Process Definition, Integration Solutions, Architecture level...