Associate Architect

We are seeking an experienced technologist who will have architectural responsibility for ITSM/ITOM within the Plan, Build and Observe Service Architecture team in Platform Engineering. Platform Engineering provides infrastructure capabilities, services, and design patterns that will enable secure and resilient product delivery. The Service Architecture teams within Platform Engineering provide Architectural guidance for services that engineering teams implement.

**About the Role**:

- Collaborate closely with the Plan, Build and Observe architecture team to deliver a robust solution with broad implications
- Collaborate within Platform Engineering at all levels from developers to project managers to solutioning to senior leadership
- Partners heavily with Service Management teams to deliver solutions that meet their operational needs while also keeping the Enterprise in mind
- Leads direction for the Platform Engineering ServiceNow development team’s current work and roadmap
- Works with 3rd party providers account teams and product managers to drive the usage of the platform via informed telemetry as well as driving the 3rd party’s roadmap
- Have a cost optimization mindset delivering the most value for Thomson Reuters spend
- Evangelist for strategic tooling helping to limit services for Platform Engineering to support and simplify the toolset for the Enterprise to use

**About You**:

- Skilled at providing the proper communication at different levels within the organization
- ITSM/ITOM tools experience of 10+ years with a preference of deep knowledge on ServiceNow including certification on some part of the platform
- Deep understanding of complex and varied integrations that provide critical information to the platform
- Technology leader that provides direction and guidance for other engineer’s tasks
- 10+ years of development experience
- Leader outside of their primary organization that others go to for knowledge and advice

**Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

**Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

**Culture**:Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

**Learning & Development**:LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

**Social Impact**:Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

**Purpose Driven Work**:We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

**Compensation** Base salary and a variable compensation that is directly related to your success.

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**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**:Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**:LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**:Ten employee-driven Bu