Associate - Retail Process, Jp

18 hours ago

Chennai, India ADCI - Tamil Nadu Full time

Any UG Degree (JP Lang specialists will require at least basic level cert.) - Proficient in Internet navigation - Has problem solving skills and attention to detail. - Has good written and oral communication skills - Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes - Drive process/system improvements basis ongoing trends/gaps identified - Carries out tactical issue based communications with internal teams Job summary **Job Description**: In this role associates are required to understand different operational techniques and have high level of attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggests changes to improve the process. This role would report to the Team Lead or the Operations Manager. Key responsibilities: - Meets and/or exceeds the set productivity and accuracy targets. - Participate in ad-hoc operational projects and audits - Understand operational goals, vision, charter and process steps - Execute on assigned project components of specific audit processes - 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day Follow SOPs as prescribed and provide inputs to improve the process. - Has Exposure to MS office - Proficient in Internet navigation and keyboard typing skills - Has problem solving skills and attention to details - Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage - Ability to work independently and think ‘out of the box’ - Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams.

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