People Assistant

About Us:
**Location - Hyderabad, India**

**Department - People**

**Level - Professional**

**Working Pattern - Work from office.**

**Benefits -**Benefits at Ideagen**

**Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out**

Ideagen is seeking a highly motivated and skilled People Assistant who will provide an organized and proactive administration support in responding to different HR queries and issues by acting as the first point of contact for all employees contacting the People team throughout the employee life cycle. A high-level customer service style approach is required to co-ordinate confidential employee data to provide efficient and professional support to the business.

This role will form part of team collective efforts at supporting more than one country/location.

While reporting to the VP of People (Shared Services), this role will support the VP/Head of People/People Business Partner with the delivery of the wide scope of HR services as well as supporting the wider teams of Talent Acquisition and Reward. Where necessary, the People Assistant will be confident in dealing with a wide range of tasks, managing priorities and building relationships.

**Responsibilities**:
Core HR Operations:

- Deliver excellent customer service ensuring accuracy and efficiency, maintaining agreed SLAs across multiple countries
- Manage full employee lifecycle support: offers, onboarding, HRIS setup, document management, right-to-work checks, payroll inputs and documentation, probation tracking, and exit processes
- Provide first-line support for employee and manager queries on policies, escalating complex or country-specific matters as needed
- Ensure compliance with local data protection requirements (GDPR, PDPA) when handling employee information across borders.

Technology & Automation
- Utilize and maintain AI-powered chatbots, knowledge bases, and self-service portals for routine queries
- Generate and maintain automated reports and dashboards using HR analytics tools for key HR metrics
- Identify process automation opportunities and support implementation of new HR technology solutions.
- Use document automation tools for employment letters, contracts, and certificates.
- Leverage predictive analytics to identify trends and proactively address common issues.

Collaboration & Continuous Improvement
- Build effective relationships with stakeholders across different countries and time zones.
- Participate in knowledge sharing sessions and support training of new team members.
- Contribute to process documentation and flag potential compliance issues or system improvements.

Skills and Experience:
**Essential**:

- Proficiency in Microsoft Office Suites
- Experience with Workday platform and ticketing/case management platforms.
- Understanding of workflow automation tools and ability to quickly learn new technologies.
- Experience with AI-powered HR tools, Chatbots or API integrations.
- Team player with proactive attitude and high professional standards.
- Strong administrative background with excellent attention to details.
- Business-level English proficiency with cultural awareness for cross-border communications.
- Flexible approach to working across time zones in a rapidly evolving digital environment.
- Strong understanding of confidentiality and data privacy environment.
- Problem-solving mindset with ability to identify automation opportunities.

**Desirable**:

- Familiarity with HR analytics tools (Tableau, Power BI) and RPA tools.
- HR technology or digital HR certifications.
- Previous experience in global/multi-country support or shared services environment.
- Knowledge of employment law across multiple jurisdictions.
- Experience with global payroll systems.
- Additional language skills relevant to supported countries.

**About Ideagen**

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen

**What is next?**

Enhance your career and make the world a safer place

LI-INDIA #LI-FULLTIME