Employee Success People Specialist

To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Employee Success Job Details About Salesforce Salesforce is the 1 AI CRM where humans with agents drive customer success together Here ambition meets action Tech meets trust And innovation isn t a buzzword it s a way of life The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI driving innovation and keeping Salesforce s core values at the heart of it all Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place Agentforce is the future of AI and you are the future of Salesforce About the Role Team The Employee Success ES team is a group of human resources HR professionals dedicated to building Salesforce and helping our employees do the best work of their lives We attract and retain top talent by focusing on the design development and delivery of a world-class employee experience As a People Specialist on our globally diverse APAC T2 team you will be a key member of our People Services Shared Services function You will leverage best practices and cutting-edge Salesforce technology to provide expert guidance and support to employees across various geographic locations This role requires exceptional organizational skills meticulous attention to detail and a strong commitment to delivering outstanding customer support The ideal candidate thrives in a dynamic high-growth environment can handle sensitive and confidential information with discretion and is interested in gaining exposure to diverse HR disciplines Responsibilities Serve as a primary point of contact for front-line support including escalated cases from Tier 1 People Advisor team using our case management system Provide resolution and appropriate referral of employee-related questions Provide expert advice and guidance to employees and managers on HR policies procedures and company practices whilst adhering to the company s vision and values Identify opportunities to streamline processes contribute to the development of best practices to enhance the employee experience and continuous improvement Use the data insights from the daily case management and available dashboard to recommend solutions for employee concerns Partner and build strong relationships with other Centers of Excellence COEs Employee Success Business Partners ESBPs Payroll Legal Compliance and other relevant stakeholders to address employee inquiries and ensure seamless support Exercise sound judgment and expertise within broadly defined policies and practices Recognize and escalate complex or high-risk issues to managers or team leads for further review as necessary Actively participate in special projects and programs both regional and global projects that are assigned to People Specialist teams Maintain meticulous timely and compliant documentation for all process SOW and PSO activities to ensure high-quality employee records and up-to-date controls Ensure all practices are compliant and secure maintaining a high level of confidentiality with sensitive employee information in accordance with regulations Other duties or responsibility as required Qualifications A minimum of 3 years of experience in human resources preferably within a fast-paced high-growth technology company Prior experience working in a centralized HR or shared services function is preferred Prior experience as an HR Generalist is an added advantage Experience with case management systems and Workday is preferred Experience applying or implementing company policies and procedures Has interest in AI and human agent collaboration Ability to manage high volume of employees cases Strong conflict resolution and problem-solving skills Ability to work in a diverse work environment with ambiguity and multiple priorities Ability to work effectively independently and in a team environment Strong professional verbal and written communication Unleash Your Potential When you join Salesforce you ll be limitless in all areas of your life Our benefits and resources support you to find balance and be your best and our AI agents accelerate your impact so you can do your best Together we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love Apply today to not only shape the future but to redefine what s possible for yourself for AI and the world Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment What does that mean exactly It means that at Salesforce we believe in equality for all And we believe we can lead the path to equality in part by creating a workplace that s inclusive and free from discrimination Any employee or potential employee will be assessed on the basis of merit competence and qualifications - without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between Recruiting hiring and promotion decisions at Salesforce are fair and based on merit The same goes for compensation benefits promotions transfers reduction in workforce recall training and education