Female Front Office Receptionist

24 minutes ago

Vellore, India MEDICO HIRE Full time

Job Requirements

Roles and Responsibilities:

- A front office executive is responsible for attending the incoming calls, responding to them and transferring the call to the appropriate department
- Scheduling the appointments at the correct time and with the correct doctor
- Listening to clients and communicating in a positive and confident manner with those over the phone or clients in the reception area
- Handling billing and detailing client invoices
- Collecting payment to ensure the practice turns a profit so everyone gets paid
- Ensure availability of treatment needed for the patient and file and retrieve patient records.
- Coordinate with operations team for assisting the patients need.
- Being pleasant and approachable
- They make appropriate and timely scheduled appointments of patients with correct doctors. The staff must have time management skills, as patients dont like to wait unnecessarily for doctors consultation.
- Reaching out to patients about their appointments and doing regular follow-up phone calls is also a key role of front office staff. This is a very important gesture that makes an institute stand out in terms of reputation.
- Help distressed and anxious patients and respond to emergencies.
- Screening of patient information and insurance eligibility to avoid claim rejections & denials.
- Front office staff must be reliable in terms of flexibility and adaptation according to new situations.
- There is a whole lot more that goes into making a hospital a great place to work, and even better place for clients to visit, and ensuring things run smoothly and efficiently from the moment the doors open.
- Neat and professional appearance as it maintains professionalism
- Disciplined and Punctual
- Speak multiple languages, especially in the regional language where the hospital or healthcare institute is based
- Strong interpersonal skills working with the team and getting along with a variety of different people
- Multitasking capabilities and organizational abilities

Work Experience

Educational Qualification: MBA / MHA / MHM

Experience: upto 5 years
- Excellent interpersonal skill
- Customer oriented approach
- Must need adhere grooming standards of the organizations.
- Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) Organized

**Job Types**: Full-time, Part-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹350,000.00 per month

Expected hours: 54 per week

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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