Service Co-ordinator in Medical Device

1 week ago

Vasai, India AVI Healthcare Pvt Ltd Full time

**Qualification**:

- Biomedical Engineer (B.E./B.Tech) working in Electro-medical Industry will be preferred
- Any Engineer, Diploma, Science Graduate

**Role and Responsibility**:

- Service / Repair Support
- Production Support
- Customer handling & customer Satisfaction
- Troubleshooting of all equipments
- Planning service calls for installation, breakdown and recall/replacement, Call logging, Maintenance call details and downtime details of actual and planned.
- Able to provide technical guidance to clients on call.
- Attending breakdown service calls in accordance with the downtime guidelines of the company and contractual obligation with the customer
- Tracking and Maintaining records of all Installed equipments and equipments given for Demonstration.
- Keeping a tab on AMC/CMC of customers, Government AMC/CMC and schedule preventive maintenance
- Pro-active approach of services and customer’s support
- Build relationship with customers and create valuable relations in order to increase repeated sales and revenue generation by Spares/Service and AMC
- Ensure that receivables are collected for AMC, CMC and spares from customers
- Ensure adherence to warranty policies

**Other Requirements**:

- Good command over language - Fluency in English and local language
- Good communication skills and computer skills especially MS Office - Excel, Word
- Should be a team-player
- Should be sincere, honest and hardworking
- Should be ethical and trustworthy
- Decision-making, problem resolution and creative thinking

**Must be able to come for Interview in Mumbai/Vasai**

**Joining**:Immediately

**Salary**: ₹12,000.00 - ₹28,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Vasai, Palghar - 401208, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- work in medical industry: 1 year (preferred)

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