Back Office Support Sales

1 week ago

Andheri East Mumbai Maharashtra, India IVIN Hr services Full time

Dear All,

We have Job opportunity for Back office support sales for Reputed Jewellery company

**Min Graduation Experience: Minimum 3 yrs. experience in Jewellery Industry Marketing**

**Location
- Andheri east (Seepz)**

**Primary Responsibility**:

- Customer Relationship Management
- Resolve customer complaints regarding product quality, delivery dates, and sales service
- Review customer concerns / queries with the internal team (manufacturing, diamond, shipment, product certification team) and vice versa and ensure that process requirements are passed on to the team.
- Internal coordination with various teams for delivery date, Quality.
- Build relationship with customer back office
- Follow up with the customers for the customer goods
- Sales Back office
- Make proposals for salesperson as per the requirement
- Prepare customer file for the meets
- Prepare the Sample line and documents for the customer visits (coordinate for trays, boxes, documents, etc)
- Follow up on the Quote sheets and selection and orders
- Marketing & Vendor Management
- Work with logistics department and ensure timely delivery of marketing items
- Coordinate with customers and confirm receipt once the marketing material is shipped. Ensure that the products have reached the customers in the right quantity and quality.
- Coordinate with customers and shipment team for proper documentation process for transfer of goods from factory to the customer
- Invoice / Challan / Payment Follow up
- Reporting / MIS
- Ensure creation of various MIS as required by Sales Person which includes - Monthly / yearly sales, Product Performance Report, Inventory Report, Open / In pipeline orders, Complaint report, Returns, Actual Payment terms Report.

Communication - Coordination - Excel - Time Management - Accountability

**Qualification: Graduation only**

**CTC- As per Industry**

**Job Types**: Full-time, Permanent

**Salary**: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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