Service Desk

2 weeks ago

Hinjawadi Pune Maharashtra, India BirlaSoft Full time

Country/Region: IN
- Requisition ID: 29635
- Work Model:

- Position Type:

- Salary Range:

- Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

**Title**:Service Desk - Indonesia**:

- Description:

**Area(s) of responsibility**:
**Service Desk Specialist**

**5-8 Years**

**24/7 Operations
- Rotational Shift & week Offs**
- 24/7 Support Model (L2- Remotely End user Support for US and Canada users.)
- Responding to client support requests and contacting User to find out the nature of the problem.
- Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
- Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
- Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
- Strong experience & Knowledge of ITIL Process.
- Strong experience & Knowledge of MIM.

**Additional**
- Installed, modified, and made minor repairs to computer hardware and software systems.
- Understood VPN configuration and mobile device security protocols to ensure data protection.
- Consulted with users to determine steps and procedures taken to identify and resolve the problem.
- Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations.
- Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems.

**++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support.**

**Strong technical Background with Excellent Communication Skills.

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